Terms & Conditions


Shop anytime by using our guaranteed secure website. To order a product simply click on ‘Add to my shopping’ and enter the quantity. Where required, you can select colour or fragrance. Click on a category if you wish to browse for more lovely things. When you’ve finished your shopping, click the ‘My Shopping’ button and fill in your details. When happy that your order is correct, press ‘Confirm’. All orders will be confirmed by email.


Call between 09:00 and 17:30 on 020 7639 3399 to place your order, or leave a message anytime and we’ll call you back.


By Credit or Debit Card

When ordering online or by phone, payment may be made using Solo, Switch, Delta, Mastercard, Visa and American Express. Your card will be debited on despatch of your order. As this is a secure site, you may complete your details with complete confidence.

By Cheque

We also accept cheques and postal orders. Please make cheques payable to Mr and Mrs House Limited, write your cheque guarantee card number, issue date and expiry date on the reverse and mail it to: Mr and Mrs House Ltd, 2 Hatcham Road, London SE15 1TW. Your order will be despatched as soon as your cheque clears our bank.


Postage and packing is £4.50 per order. Heavier items, however, may have an extra charge. These are indicated with the product information. Your order will be processed within 48 hours of receipt. Please allow 5 working days for delivery.

Delivery Address

We use the Post Office’s 1st Class service, but some items will be delivered by Special Delivery or Courier (Next day between 8.30 and 17.30). These orders need to be signed for so, if you are regularly not at home and would like us to deliver your goods to a neighbour or to your workplace, please let us know the details.

International Delivery

This can be arranged and we will contact you prior to processing your order to confirm delivery costs.


Most of our products are handmade and/or specially commissioned by us so, whilst all items are usually available, we will contact you if there will be any delay with your order.


In the unlikely event that you are not entirely happy with your purchase, simply return it within 14 days of despatch in its original condition and packaging, retaining proof of postage. A full refund or exchange (excluding p&p) will be made within 14 days of receipt. This is in addition to your statutory rights.


Mr and Mrs House Limited will not pass on your details to any third party or unrelated companies. We would however, like the opportunity to email you from time to time with details of exciting new products from Mr and Mrs House and our other sister companies. If you would like to receive details from ourselves, please tick the checkbox in the order form. Alternatively, send an email to subscribe@mrandmrshouse.co.uk with your details.


As all our items are individually made, we reserve the right to substitute fabrics with something of similar quality - but we’ll let you know. Whilst every effort has been made to ensure that the photographs of our products are as accurate as possible, variations in the actual colours will occur between different computer screens.


We’d love to hear from you. If you have any queries or require further information, please email us at: info@mrandmrshouse.co.uk or call: 020 7639 3399.

We’re open for compliments, comments and criticisms too!

Registered office; Mr and Mrs House Limited, 2 Hatcham Road, London SE15 1TW 
Registered in England No. 5128906

Web design and photography Pixelhaus Studios www.pixelhaus.co.uk 
Copywriting Eyes Wide Open, email pemberl@hotmail.com

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